In The News...

12/31/2009
ANA SFO Station Ranked #1

All Nippon Airways' operation at San Francisco International Airport has received accolades as the Number One station in the world for the second year in a row. The ranking is the result of a customer survey conducted by ANA for FY2009.

Michio Sato, Station Manager of ANA - SFO, presented an award to Pacific Aviation's Airport Manager, Eddie Castillo, in recognition of this achievement for the second consecutive year. Mr. Castillo was pleased to accept the award on behalf of Pacific Aviation and attributed the success of the SFO operation to its dedicated handling team and its strong partnership with ANA.

Pacific Aviation has provided Passenger Service and Flight Operations handling to ANA at SFO for since 2000.

ANA SFO Station Ranked #1

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On June 20, 2009, Pacific Aviation's staff at Philippine Airlines handled a special flight with Philippine President Gloria Macapagal-Arroyo on board, transiting through LAX on her way to Brazil. President Arroyo spent about two hours in LA, meeting the local Filipino community at one of the LAX hotels while her plane was serviced for the flight to Brazil. Her Excellency was very kind to take few pictures with our ground crew, after thanking them all for the warm welcome and the efficient service, and making her transit through LA a breeze.

President  Gloria Macapagal-Arroyo

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Pacific Aviation reacts to DOTs’ newest amendment to the Air Carrier Access Act (ACAA) Policy

Back in the mid eighties the U.S. Congress recognized the disparity in treatment and perhaps the lack of awareness for passengers with disabilities, especially in such a fast paced industry that in 1986 Congress enacted the Air Carrier Access Act (ACAA) enforced by the Department of Transportation. At the time the Air Carrier Access Act only applied to domestic carriers. However, this will soon change and effective May 13th, 2009 both U.S. and foreign carriers travelling to or from a U.S. port must be in full compliance with this policy.

According to the 2008 U.S. Census one in five Americans have some form of disability, whether it be a Physical, sensory, cognitive or intellectual impairment (see ADA). With the globalization of today’s modern world the air transportation industry is front and center again, setting the standard as more and more disabled passengers are heading to the skies creating a need for carriers to modify how they approach and service passengers with special needs.

Pacific Aviation in our commitment to our clients have taken a proactive approach, using the Department of Transportation (DOTs’) Model Training Program’s and its guidelines to create a comprehensive function specific training for our front liner staff and supervisors. The aims of this training program are simple and direct;

We are looking forward to taking the lead as the region’s most proficient ground handler in providing this type of training. In our vision of creating a seamless travel experience, this will prove beneficial not only to passengers with disabilities when coming in contact with our staff, but also to our loyal customers and the quality of service their passengers have come to expect.

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3/18/2009
JAL LAX Achieves #1 Station


Japan Airlines in Los Angeles achieved first place in customer service worldwide in this year’s customer survey.

JAL’s Director Passenger Services offered the following words of praise.

“It has been only one year and five months since Pacific Aviation began providing JAL with passenger service agents, yet in that short time the agents have attained an outstanding level of skill. We at JAL… are very appreciative of the high standard of service your staff continuously offers our passengers.”

Credit goes to Pacific Aviation’s Managers, Ken Tsurui and Akiko Hara, as well as to the rest of the team. Pacific Aviation also wishes to express its thanks to the management of JAL for their unwavering support and cooperation. It is indeed a proud moment for all concerned.

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3/16/2009
AirTran Airways to Re-open SEA


AirTran has announced that it will restart services to Seattle-Tacoma International Airport beginning May 5, 2009. The carrier plans to once again offer its seasonal service to Atlanta with up to 3 flights per day and to Baltimore twice a day. In addition, seasonal service from Milwaukee to both San Francisco and Seattle/Tacoma will be extended to October 30 and could be added to the roster of year-round flights in the future.

AirTran  SEA

After a successful season in 2008, Pacific Aviation has been selected to continue as AirTran’s handling partner in Seattle and will seek to further enhance the level of customer service as AirTran expands its presence in the Pacific Northwest market..

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Jet Airways Contract Awarded

Pacific Aviation will provide Passenger Service and Flight Operations handling on behalf of Jet Airways at San Francisco International Airport when they begin services to the west coast in June, 2008. The airline, which recently won the Excellence Award for the ‘Best Full Service Airline in India’ for the year 2007 by the Air Passengers Association of India, will operate daily, Boeing 777-300 service Mumbai-Shanghai-SFO. Pacific Aviation strongly welcomes the opportunity to serve as Jet Airways’ handling partner on this exciting and important route.

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SeattleNew Station Opening

Pacific Aviation is pleased to announce that it will begin offering services at Seattle-Tacoma International Airport in May 2008.
 
Pacific Aviation has been awarded the contract to provide Passenger Services on behalf of Air Tran Airways in Sea-Tac Airport beginning May 6th. The Company has been Air Tran's service provider in SFO for the past two years and is excited about expanding its relationship with them with the opening of a new station.
 
The Company looks forward to bringing its unique brand of service and Commitment to Excellence to the airline community at Sea-Tac.

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Pacific Aviation to Handle Cathay Pacific Airways

Cathay Pacific has awarded the contract to provide Passenger Services for its flights at Los Angeles International Airport to Pacific Aviation. The two companies enter into an agreement that is indicative of their common goals and which creates a foundation on which the partnership can continue to flourish in the future. Pacific Aviation will take over the handling of Cathay’s flights effective May 16, 2008, and looks forward with great anticipation to a strong partnership with Cathay Pacific Airways.

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2007 In Review

It was an eventful year at Pacific Aviation with every department having enjoyed some measure of growth.

It began with the Transport Department’s move to a larger facility on La Cienega Blvd. and the establishment of a permanent base there.

In May, the Flight Operations Department began providing Aircraft Dispatch services to ANA and Malaysia Airlines. Shanghai Cargo Airlines followed during the summer with Flight Operations, Crew Administration, Load Control and Ramp Coordination.

As the summer came to a close, so did the transportation services for the Interim Business Class Lounge at LAX, which finally closed in October after a year in operation. Although a challenging project, the IBCL afforded Pacific Aviation the opportunity to demonstrate its reliability while providing scheduled services to the Premium passengers of the many fine carriers at the Tom Bradley International Terminal.

The requirement for transportation on the airfield at LAX did not end with the IBCL. In September, the company was contracted by the City of Los Angeles to provide scheduled transportation services to the remote gates from the Tom Bradley International Terminal. The request for these temporary services came at short notice but the company was able to meet the challenge and exceed expectations throughout the term of the project.

The fall proved to be even more exciting as Pacific Aviation had the honor of beginning Passenger Service handling on behalf of KLM in San Francisco on October 28th.  Passenger Handling start-ups for Japan Airlines and Malaysia Airlines in LAX followed only four days later. Despite the heavy workload associated with three nearly simultaneous start-ups, one airline official commented, “This is the smoothest startup I have ever experienced”.

The Directors wish to express their gratitude to the many individuals and organizations that entrusted Pacific Aviation to provide services on their behalf during this past year. Sincere thanks are also due to the company’s highly dedicated Management Team, without whom these successes could not have been achieved.

               

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DEEPAWALI (Diwali)

Light is an unending symbol of hope and holds, deep spiritual significance for people during Deepawali. Hindus, Sikhs, Jains and many others in India and around the world light lamps in celebration, symbolizing the victory of good over evil.

Pacific Aviation's Air India team at LAX, celebrated Deepawali in its true spirit. The check-in counters were decorated with traditional Diyas and Torans, Sweets were distributed to all passengers and the team were attired in traditional Indian outfits to welcome the festival of light and spread joy and happiness around.

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Malaysia Airlines Contract Awarded

Pacific Aviation was honored by being selected as the partner to provide Passenger Handling services for Malaysia Airlines' flights at LAX beginning on November 1, 2007.

Malaysia Airlines, the national carrier of Malaysia, is recognized as one of Asia's largest, flying more than 48,000 passengers to some 100 destinations across 6 continents every day. The airline holds a lengthy record of service and best practices excellence, having received more than 100 awards in the last 10 years.

Pacific Aviation has been working with Malaysia Airlines since it began the handling of its Flight Operations services in May of 2007 and is now looking forward to expanding on its excellent relationship with the carrier at Los Angeles International Airport.

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KLM Contract Awarded

Pacific Aviation has been awarded the contract to provide Passenger Handling services on behalf of KLM Royal Dutch Airlines at San Francisco International Airport.

Founded in 1919, KLM is one of the world's oldest and most reputed airlines. The Airline merged with Air France in 2004 in a business model that is unique in the aviation industry. Under the Air France-KLM holding company, both KLM and Air France operate as network airlines: via hubs, or transfer airports, the Sky-Team Alliance members maintain a worldwide network of services to European and intercontinental destinations.

KLM operates daily non-stop service between San Francisco and Amsterdam. Pacific Aviation is pleased to be its newest handling partner on the west coast, and looks forward to this opportunity to build a stong partnership with one of the world's finest airlines.

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JAL Contract Awarded

Pacific Aviation was honored recently by being selected to provide Passenger Handling Services on behalf of Japan Airlines at LAX. The contract is set to begin on November 1, 2007. The company has provided transportation services for JAL crews for several years but this will be the first opportunity to expand its relationship with the One World member. The entire Pacific Aviation team is very pleased and excited about having the opportunity to "Dream Skyward" with Japan Airlines.

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Focus on Flight Operations

In April 2007, Pacific Aviation was awarded contracts to provide Flight Operations services to All Nippon Airways and Malaysia Airlines at LAX. Startup for both contracts is set for mid-May.

Pacific Aviation has been providing Flight Operations to ANA at its SFO station for the past seven years. The entire Pacific Aviation team is pleased to have the opportunity to expand their valued relationship with ANA into LAX.

This will be the company's first opportunity to serve Malaysia Airlines and to establish what all involved expect will be a strong and successful relationship.

Pacific Aviation has been involved in Flight Operations services since 1998 and is dedicated to providing "The most thorough and professional Flight Operations services in the region."

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Pacific Aviation Hosts Holiday Event

In December 2006, Pacific Aviation hosted a holiday cocktail party at the “Top of the Radisson”. The event was a great success with friends and colleagues from around the LAX airport community in attendance, including airline management and representatives from various government agencies. We also enjoyed having special guests from SFO present for the event.

Special thanks go to all those who came to spend their evening with us. We hope to see you all next year!




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Employee Party a Great Success!

Last December, Pacific Aviation hosted a holiday party for its LAX employees. Staff from every department enjoyed great food, games, dancing and a lot of very loud chanting! The company’s entire LAX team had the opportunity to spend time together and “let loose” in a casual environment. (...which they did!)

To say the event was a success is truly an understatement and we wish to thank all those who put in their time and effort to make it all happen. It will be an effort to improve upon this event next year but certainly all involved will be eager to try.


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Airtran Contract Awarded

Pacific Aviation is pleased to announce that it has been awarded the contract to provide Passenger Services on behalf of Airtran Airways at San Francisco International Airport. Airtran presently operates three daily flights from SFO. The change in handling will coincide with Airtran’s upcoming move to Terminal 1, which is scheduled to take place in October 2006. Pacific Aviation is proud to welcome Airtran Airways as its customer and looks forward to building a strong relationship between the two companies.

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IBCL transportation contract awarded

LAXTEC Corp. has awarded the Interim Business Class Lounge (IBCL) transportation contract to Pacific Aviation. During the TBIT Lounge Reconstruction Project, LAXTEC Corp. will build an Interim Business Class Lounge near the American Airlines (formerly TWA) hangar. Under the agreement, Pacific Aviation will transport Business Class passengers on behalf of 13 participating carriers between the Tom Bradley International Terminal and the new IBCL. Pacific Aviation will provide busses to run continually for approximately 17 hours per day over the term of the agreement, which is estimated to last approximately 8 to 12 months.

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Transportation business sees continued growth

In the summer of 2006, two international carriers were added to the list of airlines for which Pacific Aviation provides crew transportation. Pacific Aviation now provides transportation services to 16 scheduled airlines around Los Angeles International Airport, making over 500 scheduled trips per week. In order to maintain its on-time performance and offer maximum comfort to its passengers, the company has recently added several new large vehicles to its fleet and has plans of adding additional vehicles as operations continue to expand.

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Happy Halloween

Every Halloween, Philippine Airlines-LAX invites Pacific Aviation staff to dress for the occasion. 2005 was no exception!

This Halloween, members of our Passenger Service team once again expressed their creativity with a wide array of costumes, while still delivering top notch service to the Passengers, who very much enjoyed the show. One passenger was quoted as saying, "This is the best experience I have ever had at an airport."

Thanks to Philippine Airlines for their support, to our staff for their participation and to the passengers for sharing in the fun!


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10-Year Anniversary

In 2005 a formal event was held to celebrate the company’s 10th anniversary. It was an evening filled with live music, fun & games, attended by Management and staff of Pacific Aviation along with our many valued clients and special friends.

Thanks to all those in attendance, especially those who traveled a great distance to join us for this memorable evening!

 

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Whether it is in Passenger Services, Flight Operations or Transportation, our courteous staff treat passengers and crew with the utmost respect and professionalism.

Since 1995, Pacific Aviation has been the preferred service provider of some of the world's finest airlines.

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